Privacy Policy — OnCall Staffing

Who this applies to

This policy covers the OnCall Staffing candidate mobile app on Android (com.oncallstaffing.candidate) and iOS, and the candidate website. It explains what we collect when you create an account, apply to jobs, complete onboarding, pick up shifts and record your work time.

The service is operated by On Call Staffing Solutions, 5557 Baltimore Ave, Suite 500, Hyattsville, MD 20781, United States.

Information we collect

Account and contact details — your name, email address and phone number, so we can identify your account and so recruiters can contact you about roles.
Professional profile — profession, specialties, licenses, certifications, employment history, references, skills checklists and your resume. This is what we match against open jobs and share with the facility when you apply.
Documents you upload — resume, licenses, certifications, identity and onboarding documents, and your signature on agreements you choose to sign.
Photos and camera access — a profile photo, and any photo or file you attach to a message or upload as a document. The app opens your camera or photo picker only at the moment you tap to add something. It does not read your photo library in the background, and on Android 13 and later it uses the system photo picker, which gives us only the single image you choose.
Precise location — only when you clock in or out. When you use the Time Clock, the app reads your device's location once, at that moment, and sends those coordinates so we can confirm you are at the assigned work site and keep a record of where the clock-in or clock-out happened.
Work records — shifts you are assigned or pick up, timesheets, hours and pay information related to your assignments.
Messages — in-app messages and text-message conversations between you and the recruitment team.
Device and diagnostic data — basic technical information needed to keep you signed in and to deliver notifications you have allowed.

Location is never collected in the background. The app does not request background location, does not track your movements between shifts, and does not read your location at any time other than the moment you press Clock In or Clock Out. If you decline the location permission, the rest of the app keeps working — only the Time Clock's work-site check cannot run.

How we use it

We use your information to operate the service: to match you with jobs, submit your application to facilities, run onboarding and credentialing, verify and record your work time, process pay, and communicate with you about shifts and assignments.

We do not sell your personal information, and we do not track you across other companies' apps or websites. There are no advertising SDKs in the mobile app.

Who we share it with

Your profile, documents and application details are shared with the healthcare facilities and staffing partners you apply to or are assigned to, and with the service providers that host and operate the platform on our behalf — for example cloud hosting, file storage, and our email and SMS providers. Where a role requires it, we share what a background-check provider needs to complete that check. We may also disclose information where the law requires it.

Deleting your account and your data

You can delete your account at any time from inside the app: Settings → Security → Delete my account. This permanently removes your profile, applications, timesheets and messages, and signs you out immediately.

You can also ask us to delete your data by emailing info@oncallstaffingsolutions.com from the address on your account. We keep the records we are required to keep for payroll, tax and employment law, and delete the rest.

Your choices

You can review and edit your profile and documents at any time in the app. You can deny or later revoke the location, camera, photo and notification permissions in your device settings — on Android under Settings → Apps → OnCall Staffing → Permissions. The app keeps working without them, apart from the features that depend on them.

Security

Your data is transmitted over encrypted connections (HTTPS) and stored on access-controlled servers. Access is limited to the recruitment staff who need it to do their work.

Children

The service is intended for working healthcare professionals and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

If we change what we collect or how we use it, we will update this page and change the effective date at the top. Continuing to use the service after a change means you accept the updated policy.

Contact us

On Call Staffing Solutions
5557 Baltimore Ave, Suite 500, Hyattsville, MD 20781, United States
Tel: (202) 921-3610 / (443) 564-7191
Email: info@oncallstaffingsolutions.com